Cancellation Policy

Dear valued guests,

A credit card or debit card is required at the time of booking to guarantee the reservation is held.  Providing your credit or debit card number upon scheduling your appointment is confirmation that you understand and agree to our cancellation policies.

We kindly ask that you notify us 24 hours in advance if you need to cancel or reschedule your appointment. We arrange our therapists to provide services to our guests in advance based on appointment specifications and needs.

Failure to give a cancellation notice at least 24 hours prior to your appointment will result in a 50% charge of your full-service fee.  No-show will be charged the full service fee. Late arrivals will be charged the full service fee, and may not be able to be completed, dependent on arrival time.

It is the responsibility of the guest to check for emails, text messages and/or voicemails regarding appointment confirmations. We greatly appreciate your understanding here at Three Creeks Luxury Spa!